If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund. You can access our returns form by clicking here, where we will send a courier to collect from your door.
Returns are only accepted online for products purchased directly from our online store, if you have purchased from a third-party retail partner then they need to arrange your return or exchange. If you believe your product is faulty, please follow this process below to book warranty claim.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
- All returns should be in ‘as new’ condition, both unwashed and unworn.
- When returning items to Ciovita, please ensure the product is well packaged and protected from damage in transit.
- Gifted products can only be refunded to the original purchaser.
- All gift cards are non-refundable.
Click here to access our return form.
We rather REFUND your original purchase or part purchase. This then allows you to purchase a replacement item immediately and not have to wait for us to first receive the return. The refund is then passed directly back to your same payment method (credit card, bank, etc) once we receive the return.
At Ciovita we are committed to product excellence and take great pride in producing the type of kit we want to ride in. Occasionally, manufacturing faults do occur. If you think your product has suffered a manufacturing fault please contact us.
NEW UNWORN FAULTY GOODS - Process a return via our web form. Click here to access the form.
WORN FAULTY GOODS - Process a return via our web form, unless you have bought from another retail partner, then email us firstname.lastname@example.org with the details.
Items that are damaged as a result of excessive or long-term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.