Returns

Returns are easy, fill out the form below to start the process.

Returns Information
Banner Image

Simply enter your email and your order number. Please include the "#AU" and the numnber from your order number Please use the same email address used to place your order. If you have any issues contact us at info@ciovita.com

HOW DO I RETURN?

  • Enter your order number and email address in the fields above & click "Search"
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

WHAT IS THE COST OF RETURNS?

  • You will be given the option to manage the return yourself or for us to send you a shipping label.
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping if a return is made on a promotional product (such as sales).

WHAT ITEMS ARE RETURNABLE?

  • You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition and returned in original packaging.For clothing, unwashed and unworn.
  • For more information click here.
  • FREE GIFTS OR PROMOTIONAL ITEMS ARE NOT RETURNABLE!

WHEN WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you a notification.
  • Your refund will be processed back to the same payment method used on the original purchase. This should reflect back in your account within 5-7 working days.